MyRogers (Shaw)

The app does not recognize my user name, telephone number, or account number despite five calls to customer service. The account unlinks my account every week and customer service does not know why.

Substandard. Shaw keeps cutting out. It says it will not credit the charges until the service is fixed AND if it is not fixed, it wIll continue to charge the full amount. Do you know the difference between Shaw and Donald Trump? Neither do I.

Shaw customer service - listen up. For any customer to be forced through your tortuous phone tree to get an “I think this option” option only to wait 20+ minutes is unacceptable. Even worse is the guy m on the hold telling me service is faster on the chat. Waiting for service from you guys is agonizing. Once we actually get someone it is great. Hire some more humans to improve your service. Seriously. The cost of not improving your service means losing customers.