Smarter 3.0

It is so disappointing that the company seems nonexistent now. The kettle just shows as off base in the app. Smarter customer support took 2 months to reply to any queries. While they’ve eventually acknowledged the problem, there seems to not be any solutions in site. I have supported this company for years, purchasing at least 4 kettles in the last 5 years (personal plus gifts). I have always been a fan but they have really started to lose me as a customer and a fan. I think it’s time to bin the kettle and look for an alternative.

I’ve had this kettle for more than 5 years and I absolutely loved it. Never had any issues at all, no connection problems nothing. Then it broke so I instantly bought another one and I’ve had nothing but issues since. The first issue was the new kettle made the water taste like burnt plastic, it was awful, the lid went, you couldn’t open it without digging your nails in the lid. Then the connection decided to stop working. After months of emails I finally got a replacement kettle. The lid works and the water tastes ok but it still won’t connect to the app so it’s just a normal kettle now. Please fix this, it’s an awesome product when it works 🙏🏻

Bare in mind that this coffee machine is not a crème de la crème. It’s a good concept however it lacks support from Smarter and updates. I’ve never seen a new feature added to the app and we have been using both the Kettle and coffee machine for years now. When I’ve asked a question I’ve never had it answered. There is a lot of FAQs but it won’t cover all the questions you get for example “how to recalibrate the water lever in the coffee machine”. The app does work and so does asking Google or Siri. The keep warm feature is amazing and being able to open the app and turn the kettle on whilst brushing your teeth saves a lot of time. This is a great product for people who want to save time and or like their technology. The alarm setting never really worked for me, it would be nicer if it linked to your actual alarm and worked. The welcome home feature is cool but would be better if it could be optionally automated so when you get home the kettle turns on. You won’t be dissatisfied/disappointed with these products. Just remember it’s a lot of tech to go wrong and it often does, the kettle must be kept descaled too. Despite all what I’ve said, we still love out smarter products.