OPENLANE Uploader

I sometimes have to hit the circle button to take a picture 10 to 20 times before it will take a picture!!! The app constantly seems like it’s lagging and freezing or it will just close out. I literally went and got a brand new 15 Pro Max because I thought something was wrong with my phone. I should’ve known better it’s this app. This app is horrible.. slows work down terribly. Also dim your phone, so the pictures you take are so dark you can barely see what they look like. I could just go on and on and on with the amount of issues. The AI pictures are just so off. It’s ridiculous. It won’t even take a picture if the sun is out. Please do better and fix these issues.

Can’t take clear photos of vin tags or any close up photos of damage (dents, scratches, paint bubble from body cancer or other damages) without switching to camera, take the photo then uploading from camera roll because the app won’t automatically switch camera lenses like it should. The ability to manually zoom in and out would also be EXTREMELY useful as we don’t always have enough room to stand back far enough to take the photos. More often than not, we are crammed into small spaces with little room to move around. Also need to tap the screen multiple times before the app responds. It’s getting old having to fill my storage with vin plate photos every day and having to stand there tapping the screen multiple times for each thing I do. Ugh…fix it!!

Active inspection specialist. I’m upgrading my phone and got one from a friend of mine for a test run, and I have to be almost a foot away from the ViN to scan it. Vs my old iPhone 12, I can vary between 1in to 6in away and it will be clear and scan just fine. Just hoping for an update that fixes the “auto focus” in the app for these newer iPhones to be used for inspecting. Thank you!!