App Profile: Georgia Natural Gas Payments

Helo Weeeeliam

Rating: 1/5

If you want to bang your head on the wall of anti-user experience, download this app. I have had similar issues with the app not accepting my SAVED payment information i have had for years. It just stops working and then you have to call and go through their western union process or mail a check. And when you call be prepared for the automated system to say “if you want to hold, just stay on the line...” then annoyingly repeat, “Im sorry, i didn't get your response”. YOU TOLD ME TO STAY ON THE MOTHERFN LINE! ANNOYING. Anyhow back to this terrible app. A development intern from GA tech could make a better app. I uninstalled and reinstalled, but I'm sure by the time my next payment is due, the app will break again. So much for convenience, they rather get that extra $1.75 then make a good app.

Pyramid junkie

Rating: 1/5

I expected more from Georgia Natural Gas. This app is absolutely terrible because you can submit a payment and it will give you an error message in the app but then send you an email thanking you for a payment. I always have to check back in a few days later to make sure my payment went through. If you use GNG just make your payments through the web version instead of the app. This app is garbage and if it wasn’t for its cheap rates, I would still be with Gas South. They have a great user friendly app that made making my monthly payments easy. Best of luck for anyone who makes the plunge to switch from Gas South to GNG!

Wake up and fix it!

Rating: 1/5

App doesn’t show pdf of current bill or any options available when I login on the website alternatively. Only options are for payment, and reviews for that process are alarming. I won’t use them. Georgia Natural Gas Company should be EMBARRASSED by this app and should hire another developer to create a better product for customers to use. I doubt company officials or anyone in tech support has ever tried to use it!!!!