App Profile: Lawn Buddy Homeowner App

AldenW

Rating: 3/5

Ok. I think you need to understand what this app is, and what it isn’t. It’s service, to let you communicate with (first!) and schedule service with (later) a lawn care provider. It’s not “uber for lawn care” by any means. Understanding this, all the stuff that was driving me nuts — you’re *required* to have a preferred provider; no “cancel” button; etc — makes more sense. So yeah. It’s an OK app. I retract my one-star review and give it a solid “OK.”

Schwannnnn

Rating: 1/5

Be aware, this is fraud and scam that’s why they get your credit card before you even make the schedule. I downloaded this app hoping to get a landscape service scheduled a few days in advance. I scheduled the mow for Wednesday and received confirmation that the provider accepted the job; no one showed up on Wednesday, so I tried to contact the provider and nobody answered nor returned my calls, I contacted the customer service which claimed they don’t see it scheduled for Wednesday and it is gong to happen on Thursday even though I told him my app clearly shows it is scheduled and approved for Wednesday. I contacted support on Thursday with no respond, contacted the provider with no response, I even told the support on Wednesday that This is a short term rental and my tenant is suppose to come on Thursday. This app causes me to get a negative review due to Lanscape and lost future business which can add up to thousands of dollars as this house is a luxury rental. I am writing this for all people out there thinking about using this app. Think twice, they are more like fraud than an actual legit company. I have contacted my bank and closed the credit card they asked me when I signed up and will monitor their activity close. Be aware people.

k_hart100

Rating: 1/5

This is a good concept but the execution, management, and communication are lacking. I scheduled a mowing 2 days out. The mowers arrived the same day. Great right, given that there is normally a surcharge for same day service? Nope, I wanted someone to mow our old house that is currently listed for sale. The mowers showed up and spent 45 minutes mowing the yard during the 2 hour open house. Why!?!? On top of that, they did a pretty crappy job. The lawn was scalped down to the dirt in at least 3 spots. That’s going to look great for potential buyers... There were also a couple spots that appears to have just gone unmowed. What’s my recourse here? Leave a 1 star review? Whoopitydoo!!