App Profile: Arlington Public Library

FineTunesReviews

Rating: 3/5

I love having access to the app so easily on my phone, but most of the features don’t work. For example, while it claims that I could sort my checked out items by due date, title, etc., the items are never sorted. I can refresh the page, press ok, exit the app and re-open it, but nothing is sorted. I also cannot see what number I am in line on the waitlist for holds. And I cannot click on book titles in my holds or checkouts—when I click on a title and choose “view title in catalogue” it says “Error Unable to find title”. To this end, I find the app only useful for letting me know when a book is due or when I have holds available for pickup. I wish that more features were functional on my phone especially because I do not generally have access to my personal computer while on the go.

ConsumerJohn

Rating: 2/5

The updated (May 2023) app works fine on iPhones, but it doesn't permit library patrons to log in using iPads. Any attempt to log in is met with the never-ending wheel of death. Luckily, iPad users can still access library services by logging in to the library's website using Safari. A definite step backwards.

Q. Publius

Rating: 1/5

The app wasn’t working so I deleted it and downloaded the latest version in the Apple store. I access with an iPhone. Still didn’t work. When trying to log in I get a circle going round and round w/o end. Their server may not have enough capacity to handle all the transactions. Also, I get notifications from the library, but when I click on them, it goes to the home page, but nothing shows whatever triggered the notification—not an email, text message, or anything. When I access their web site using my iPhone (i.e. w/o using their app), everything works. Also the previous app, before the recent revision, used to work well. The county should do better than this product.