App Profile: First Hawaiian Bank Mobile

Android / Games / Puzzles

First Hawaiian Bank Mobile

Installs:

Rating:

4.72

Total Reviews:

12.18k

Top Countries:

US, JP, CA

< $5k

/mo

< 5k

/mo

Reviews: What People Think About First Hawaiian Bank Mobile

michaelhokama

Rating: 4/5

I don’t know why the app keeps saying to check my cookies settings… haven’t found any cookies settings, and anyway, what would be the point of having cookies in an app which is presumably used only on the one device and for the one purpose? Possibly more than one user but how can you tell? Other than that, it’s perfectly easy to see when automatic payments go out and checks are cashed and deposits come in, and that’s 75% of what I use the app for. Of course, making new payments is impossible because of the cookie thing, but that only started with the latest update.

BomeTailey

Rating: 3/5

Lately the app on my iPhone as you login just goes to a blank black screen so of course it’s completely unusable. Two other things:1) the checkbox on the login screen for using touch ID is too complicated. You have to follow the exact sequence of entering your password, then checking the box, and then pressing the login button. It would be a lot easier if you once you checked it, it stayed checked. 2) the picture taking of the check is very awkward. Usually the screen frame is upside down and if you take the picture that way the app is unhappy. If you manage to get the screen rotated it around so it’s right side up, then the picture of the check is upside down and you have to turn the check so it’s upside down to get it to line up with that is the frame. Beyond those quibbles it’s a pretty good app and useful.

mauinac

Rating: 1/5

FHB updated their App about a month ago. Simply put, it’s terrible! The last one was pretty good but this one is useless. It won’t let me on bill pay on my iPad. I keep getting a message saying I have to change my settings to allow tracking on other Apps and web-sites and to allow cookies. What I do on other other Apps and web-sites is absolutely no business of the bank. NONE! I called the bank (actually they called me back a day later) and apologized but offered no solution. I called Apple and they tried to trouble shoot the problem with me with no success. Apple confirmed what I do on other Apps and web-sites is no business of my bank. But just to see what would happen I changed my settings while I had Apple on the phone. Nothing. Useless. It’s still not letting me on bill pay. I am now in the process of looking for another bank. This is a classic example of leave well enough alone.

About First Hawaiian Bank Mobile

Conveniently access and manage your finances anytime and any day with the FHB Mobile app. The app gives you access to your accounts to check balances, make deposits, transfer money, pay people, pay bills, etc. Download the app on your iPhone or iPad to enroll in mobile banking and benefit from the latest features available.

FEATURES
• Accounts - Information including balances, transactions, and images of cleared checks
• eStatements* – View eStatements on the Account Details page
• Transfers** - Transfer between your own accounts at FHB or your accounts at other banks
• Bill Pay*** - Easily manage and pay all of your bills from one place, and set up AutoPay to automatically pay recurring bills.
• Zelle® - Send money to people you know and trust with a U.S. bank account
• Mobile Deposit**** - Deposit a check by taking a picture of it and submitting it through the app
• Find Locations - Find the nearest Branch or ATM location
• Touch ID® or Face ID® - Login with fingerprint or facial recognition

SUPPORT
For assistance using FHB Mobile, visit www.fhb.com/mobile or contact customer service at 1-808-643-4343 (1-888-643-4343 from Guam, CNMI and the continental U.S.)

SECURITY
• Your personal information is protected by advanced 128-bit SSL (Secure Socket Layer) encryption to help protect against unauthorized access
• No personal information or account data is stored on your device in case it’s lost or stolen

* Learn more on how to enable eStatements at https://www.fhb.com/en/online-mobile-banking/online-banking/estatements#enable

** You must be 18 years or older to use External Transfer services. See FHB Online Terms and Conditions at fhb.com/onlineterms for additional information and limitations..
*** Requires Bill Pay enrollment, additional charges may apply. See FHB Online Terms and Conditions at fhb.com/onlineterms for additional information and limitations..

**** Must have a mobile device with internet access and an auto-focus, rear facing camera for mobile check deposit.

File size: 87324672

Launched countries: US

Minimum OS version: 13.0

Release Date: 1487886016000

Published by First Hawaiian Bank

Website url: https://www.fhb.com/en/

Publisher country: US

App Profile: First Hawaiian Bank Mobile

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