Spoke Phone

I’ve wanted to set up my own contact center for my business, but Twilio was too complicated for me. I was about to give up until I discovered Spoke. Honestly, I thought it would be expensive and difficult, but the setup took just one click, everything connected automatically, and the system worked right away. The app is lightweight and easy to use, calls are high quality, and SMS was simple to activate with their instructions. It runs smoothly with no issues, and I can work directly from my phone without being tied to a computer. I rarely write reviews, but Spoke really impressed me. It’s a simple, reliable, and well-designed product that integrates perfectly with Twilio. Highly recommend it to anyone who wants a flexible and convenient contact center without the hassle.

This app really needs a more adjustable schedule for call availability to accommodate unique work schedules.

Busy status doesn’t guarantee that calls won’t reach you. Calls that are transferred from one group to another sometimes bounce back even if the other group has agents available. Your offline settings sometimes undo themselves, forcing you to manually review them every now and then so you don’t get calls on weekends or during your offline hours. Our entire team gets kicked offline at 6 pm despite our evening crew having their availability including that time. There are so many problems with this platform that I would recommend absolutely anything else instead.