App Profile: PaySchools Mobile

JenniNJ77

Rating: 1/5

If I could give ZERO stars I would. WORST APP DEVELOPED!!! If you want to review balances, card saved on your child’s account, what your child purchased, the app is perfect. You want to action anything on the count like change cards, set auto-replenish, make a manual 1x payment, let me save you time and frustration….DO EVERYTHING FROM COMPUTER/LAPTOP!!! I wasted so much time trying to switch my credit card on my account and reset auto-pay when my card expired. All screens appeared to accept my new card, but auto-replenish continued to decline because I needed to make 1 manual payment from card. However, the app doesn’t allow for a manual payment!!! Went to site on laptop and completed necessary transactions in less than 5 minutes. How about revising app description to read “View account information only!!!”. Worthless if you actually need to maintain child’s lunch account!!! The only positive…PaySchoolsCentral customer service via email was responsive and provided quick answer to my simple issue.

locosale

Rating: 1/5

First I had trouble putting the password in when I first registered. It kept telling me the password and the confirmation password didn’t match. They did. I tried three times, typing very carefully. No luck. I called the help center. The woman on the phone emailed me a link to reset my password. It didn’t work. She had to reset it on her end. I thanked her and hung up. I followed the instructions on the app to add students. I did everything exactly right, but kept getting the message, “No match found for patron.” Called the help center again. She tried to do it on her end, but got the same message. She said I must not have the correct student number or I may be spelling the name differently than the way the school has it in their records. This is not the case. I give up. I’m sending in a paper check to the school. This app is too frustrating!

xforms82

Rating: 1/5

PayForIt was basic, but it worked PaySchoolsCentral is buggy and has been from the start. It always offers to help me apply for reduced price lunch. I always click “do not show again”. It always shows again. It had due dates wrong for my kids’ school. They claim it was a school issue, but in light of other bugs, I’m disinclined to believe them. Right now it keeps telling me that I need to update before using the app. I click update, it takes me to the App Store, then nothing happens. I’ve tried this 6 times now and no update. Beyond the bugs, the layout of both the website and the app aren’t intuitive for me. It took a while to find the transaction history, and now I can’t just see it in the app, they have to email me a report. Also frustrating that I can’t select which students to receive low-balance alerts for. One kid goes half-day and does not eat lunch at school. I either have to accept getting a low-balance alert for her every single day, or not get any alerts for my other kids at all. (This one was an issue with PayForIt as well) I know there were other frustrating things that I’ve forgotten right now. Please fix the app!