App Profile: GIG Mobility

Naddis Paul

Rating: 4/5

The app doesn’t accept low rating, and I’m totally disappointed with my last service I received from giving us the wrong Bus to the Bus was faulty and the fuel was dropping, the AC wasn’t working and all they do was call to apologise and the service still get worse by the day.

aoshea18

Rating: 2/5

My experience with the app has been so so. I think it still needs a lot of work. I wonder why your pay terminal is asking for my bank pin to confirm the card belongs to me. Nowhere is this done when I pay online. I verify transactions with my hardware token! My experience from late last year was terrible. Booked a ticket from port harcourt going to festac and got to terminal to learn that no bus is going to their old Ojo road terminal so I had to go to AJA! I was not compensated for this inconvenience. There was no apology. I got home about 10pm even though we entered Lagos about 6pm. My house is at festac instead I was taken off route and I had to pay transport jumping cabs that night just to get home. If a bus is not available to a location please stop advertising availability on your website. It’s fraud. I’m due to travel again in a couple of days. I hope when I get to the terminal in port harcourt I won’t be told there’s no bus going to festac cos that would be the last straw!

cynthia eddy

Rating: 1/5

I downloaded this app to book a trip. For over 48 hours i kept trying to book and pay it was not possible. I called the customer service twice over the days and they only said the IT is on it. If the IT is on it, the problem should be resolved by now. I felt like the app is a trick to get it downloaded with it being of no use to the customers. Why are the payment options not working both in the app and in the desktop. Or is this a strategy/ploy to make the customers cue in the bus station struggling for a ticket in high price this Christmas season.??? Just one of the extra exploitation transport companies impose on helpless customers waiting to travel for the holiday to see their loved ones. It’s just a disappointing plot though. It’s very disappointing to see this, let alone from GIGM.