App Profile: Deep Sentinel Home Security

EJ_ATL

Rating: 4/5

I signed up for a security system three years ago, but what I really got was true peace of mind. Whether I’m out of town or fast asleep, I never worry because I know the guards are always watching. While the app hasn’t changed much over the years, and there’s room for improvement, I’m excited to see how the company evolves with advancing technology. Want real security and peace of mind? Get Deep Sentinel.

obzrvnt

Rating: 5/5

This review is about the app only. Since the last update the app has not been working correctly. After an event is viewed, upon return to the main menu, the layout is disorganized and and does not return to proper display. A feature called “Load More” which was added in the last update only works on the current date. If there is an important event from the previous day or days one might need for evidence, it is currently not retrievable. The “Load More” feature does not work for previous days and is useless. Before the last update, the app was simple and efficient to use and worked flawlessly. Now it is very frustrating to use. I have called Deep Sentinel multiple times over the past several months to report the issues. Each time I was told the engineers were working on it and that a fix would be included in a future update. Still the issues persists. *UPDATE* The app is finally updated and fixed. The functionality and ease of use is what I have experienced before and come to expect. Thank you Deep Sentinel!

ChrisBritt83

Rating: 1/5

Legacy customer here. I’m supposed to rate the app only but despite being promised my rates would never change, they are 300% higher now. I didn’t even upgrade to their new DS2 hardware to avoid the new pricing but guess I got hit with it anyway. The app is very basic. The push alerts are helpful… but sorting event history isn’t straightforward. Also, there is often a lag or incomplete data / video in the app. I’m told it is “syncing” with their cloud server and will be available shortly. It sometimes never shows up even though I’m supposed to be able to access the video locally. I’ve never been able to. The app supports iOS 17 but it’s lacking a lot of features that other apps have. If they didn’t have live security guard monitoring, not sure I’d use the service.