App Profile: PENZONE Salons + Spas

Shehep

Rating: 3/5

The app has done this to me multiple times now when booking - I select “Today” and it automatically pulls up appointments for the following day. Not paying attention to the date, considering I already selected “today”, I went in that afternoon for my appointment and was disappointed and annoyed when they told me it wasn’t until tomorrow. Thinking that maybe my first time using the app, I did something wrong...I just shrugged it off. The same thing happened to me again today, luckily I caught that the app changed the date before going into my appointment! Something the developers should definitely fix...or not give “today” as an option when trying to book.

Used to love the Dispatch

Rating: 1/5

Will not allow you to change the date when selecting an appt date/time. Very annoying. This appt has always been glitchy. Also, now your appt disappears when you check in, so you cannot view or verify times if you have multiple appts scheduled on the same day. Once you check in, it is all gone on the appt for that day. Go online to schedule an appt. Much easier, and allows you to see your professional’s entire schedule/availability, which the app never allowed you to do. You just had to keep guessing dates/times to figure out their availability.

ThoughtfulBlonde

Rating: 1/5

Way to complicated in choosing service/professionals. Should be able to choose professional or professional’ experience level then select the service you’d like with then. There is no need to repeat each service for each professional level and have the user scroll for miles. Also you cannot change the date. It comes up on the current date and you cannot select a different date. For better user experience check out Kenneth’s or other salons.