App Profile: Fave l Cashback & Savings

$3raphim

Rating: 5/5

It helps me solve the dilemma of figuring out what to eat all the time, and offers up great discounts and cash back! The CH team is efficient and friendly and they follow through with your issues. Glad to have it!

Hahadowan

Rating: 1/5

We purchased a pair of vouchers of which the app stipulated that we could redeem them online or via our mobile phones. This was not honoured by the merchant which required that we physically head down to their office across the country to collect physical tickets in order for us to utilize said deal. We contacted Fave customer service regarding this matter but the agent was dismissive despite our explaining of the situation and the provision of evidence. The agent also continually left the chat and we were locked out of typing within the chatroom. Our latest exchange included screenshots of more evidence but the agent left the chat without responding and Fave automatically closed the chat (so we are unable to view the chat history), and closed off our access to any future live chat. We are now unable to participate in live chat, and the agent all but responded twice to our enquiries. This is ridiculous and the poorest customer service we’ve faced. Do not trust this app.

L~~>

Rating: 1/5

I bought a voucher from fave, and the merchant refuse the voucher, and the merchant pushing me to pay in cash (and cost me out ot my expectation, really bad! And i didnt bring cash that times, Really bad situation!!). Their reason didn’t accept this voucher, bcos they never get paid from Fave company, they feel like work and get nothing. And i tried reach fave customer suppport, they told me, its fave’s mistake, so fave will cancel this voucher and refund my money to my credit card... but after two billing cycle of credit card. Fave still not refund any credit to my credit card... i often reach fave CS, they only give me the answer, fave already proccess the refund.... and i try to contact my credit card bank, the bank said, “no refund of this transaction!!”... So where is my money exactly??? Are you really refund my money???