ION-App

Hello team, My password is expired to signin in the IoN app but there is no option to set new password, i also tried to do forgot password but its giving “01 fail” error...due to which i am unable to complain for the internet service issue...also hold time is very high in customer care. Plz improve ur services and update the app asap.

I don’t know why, there are so many bad reviews regarding the service of I-on Internet. Guys probably, you should look also on your side if their is some fault, and of course go for fiber only connection. Been using it for 2y+ and the only time the connection ever dropped was when there was a fiber cut or when the our building was under renovation (ie, the workers accidentally cut the fiber). I’d say if you talk to someone politely surely you’d get a better answer, the branch manager has ended up getting a close friend of ours after these years, and I have been recommending the service to my friends, in exchange for every new connection we get an extended 1month free connection. Already used up 5 of these. Apart from all the fun, coming to the app, yes the app needs some serious fix but, the basic important functionality works and had no problems, so 5 stars.

I highly recommend NOT to go for ION broadband service. Had there been a rating lesser than one, I would have given the same here. Internet issues are addressed by taking their own time. No prompt response. Local internet office will never be reachable. Just in case of you manage to reach them after several attempts, you would be gifted by some silly reply. On the other hand, it’s very difficult to get on a call with customer support. The waiting time is insane. Not to forget, tickets raised by you will also be closed without any resolution. Relying on ION for a smooth internet service will surely disappoint you.