Little Hotelier

I’ve been using hotelier for 4 months. I inherited the account when I purchased the hotel. Called customer service a month ahead of time and asked what they required. “Just have the old customer call in and we’ll take care of it. Only takes about 10 days” 1 month later, 20 calls to customer service, 50 emails and holding my money hostage, we got it transferred. I’ve had to call customer service for serious issues no less than a dozen times. Extremely confusing, constant errors in checking in customers, double charging cards but still showing “unpaid” in the system. Issue after issue after issue. I plan to immediately change to another app or service ASAP

The app is great, one feature if you guys would fix I think would help. Booking count is always wrong, the booking button should also be clickable to take you strait to the new booking so you can look at pricing and dates booked. Thank You

I was hoping for a better functioning tool and it has arrived! I have been using the old version all the time despite it’s old clumsiness. The new tool is great! I love the new futures - I can manage availability, create or edit reservations and room closures, and answer guest queries from phone, able to see all bookings in updated calendar, can change dates or rooms, update payment status, and process deposit. I am with the company for 7 years and they keep delivering on their promise. And they always listen to enduser’s feedbacks!