Gasable

So I use the app one time and it worked now when I worked try to order again after a couple of months They assigned me a driver that’s not in my area. I called him. He says he can’t do it so I contacted the customer support. They moved my request to another day but still assigned to the same Driver it’s been going on for like for five days straight, they keep changing the date, but kept the same driver so I couldn’t get any other driver finally was fed up requested to cancel and ask them refund my amount back to my account but no answer or reply from them that they will issue a refund. I’ve been calling their number and every time I called it’s said their customer service are busy handing other calls and they ask you to wait so don’t bother waiting cause eventually after a couple of minutes they’ll just it hangs up on you

اول تجربة واخر تجربة ان شاء الله على مدي ثلاث ايام وانا في الانتظار جاني منكم اتصال واحد وانا عملت واحد اتصال وباقي الوقت جميع الاتصالات لا ترد والتطبيق لا يرسل لفرق الدعم لوجود خلل ولم يتم التوصيل الى الان اليوم الرابع The first and last time to use the app, experience is vey bad, waiting For three days still no delivery I have one contact from the support team I made one call no help The rest of the time, all communications are not received, and no answer In the app you can’t sent to the support teams due to a defect on the app The delivery has not yet been completed on the fourth day Very bad service

I was a little skeptical about their service, after all we live in Saudi and nothing is ever done in 30 mins. So I ordered 1 gas cylinder with express delivery. The driver called me within mins of placing the order, and I got the cylinder in exactly 25 mins! Truly amazing and professional service. Thank you, you have gained a loyal customer. I would definitely recommend this service to anyone.