Sophos Intercept X for Mobile

We use Sophos corporate wide and I love the fact that a password manager and Authenticator are built in to an app that can be used for personal use. The only 2 issues that I have is with the password manager. It takes an unnecessary long time to open the password db every time and the password database doesn’t seem to save or able to open files from one drive or google drive. It can import the file just not really interact with it in the cloud. I want Sophos as my mobile password manager but due to the 10 second open lag I don’t know if it’s going to be feasible.

I have three WiFi networks in my home using the same brand and model of hotpoint and all on bridge mode connected by ethernet to the same wired router. I have gotten several notifications from Sophos Intercept X on my iPhone that some sort of risk exists with respect to one of the networks and always the same network but not always the same issue. Intercept X always recommends disconnecting from the network (a pretty useless recommendation when by itself), but when I immediately re-connect there is no warning from Intercept X. Sophos Home Premium on my laptop has never issued a warning. To be useful, warnings from Intercept X should offer a means of preventing said problem, not just a recommendation to quit using WiFi. And what product should I believe: Intercept X or Sophos Home Premium? In its defense, Intercept X is free, but I’ll probably just remove It from my iPhone to eliminate what has become an annoyance.

I have installed Sophos Home Premium for MacOS and Sophos Intercept X for iPad and iPhone. I don’t often bother to write reviews, but this product is so bad, I felt I had to. The MacOS version is completely unstable. Frequently stopped working because the extensions somehow disappeared. Trying to reinstall those extensions is a half-day project in hairpulling. The mobile versions, as far as I can tell, are useless. But the worst was their chat feature for getting technical help. Waiting in line for 60 minutes to initiate a chat, then having the chat box just disappear with a message that no one is available right now. My second experience with chat got me to someone who told me that he doesn’t help home customers. Incredible. If you are an enterprise customer, I imagine your experience is different. I am a home premium customer, I actually paid for this product. I was given a horrific mess of a product and really bad customer support.