App Profile: Ping Express

jettymills

Rating: 5/5

By far one of the best money transfer service I’ve used. Been using Ping Express since last year and I’ve never had any issues with my money getting delivered on time. Oops! Did I say they have one of the best customer services too? Well, know it now. Their customer service is the best and everybody in the house seems to really know what customer satisfaction is all about. Keep the good work going. Will continue using until you guys tell me to stop using 😂😂😂😂

Furious at Holidays

Rating: 1/5

I downloaded this App on Dec 19, 2019. Completed everything I was supposed to and then sent $810 through them to a Friend. The Money immediately came out of my Account. When I tried to Log Back into PingExpress to check the Status just a few minutes later; they had DisAbled My Account with No explanation, no email, no text, no phone call, nothing. I have called them Numerous Times and although they claim they are sending a Refund; we’re at 10 days and counting with no results and my Bank shows Payment already posted and paid with No Refund to be found. I have asked PingExpress to send an email or something showing they denied my Money Transfer and have issued a refund but Again...NOTHING!! When I call, I get the same lady every time and sounds like she is working out of her home. I doubt I will ever see the $810 again. I would HIGHLY RECOMMEND NOBODY TRUST PINGEXPRESS!!

Uwayemen

Rating: 4/5

I hated the verification process because it required some very personal things like sending a copy of drivers license, utility bill, and a selfie. At first I thought it might be a scam, then I asked a friend who’d been using it and she told me it was legit. If I didn’t know someone already using it, I wouldn’t have gone through with it. I think that process needs to be changed and included in the process of signing up. I only found out I needed these after I tried to make a transaction. I’ve used it 3 times now without any issues. I like it so far. I do hope the rates get better (isn’t too bad anyways). But for small amounts and the convenience, I’ll keep using it. Proud of the creator.