App Profile: Service Fusion

ppm plumbling

Rating: 5/5

Service Fusion have really taken my business to another level my technicians, office receptionist love this system as well as my customers they are so impressed with how they can receive an email of the invoice and pay online at their own convenience especially during this pandemic we are going through this make it so much easier for us to do business with our customers as well . I’m so glad I decided to go with Service Fusion, this system is awesome!***** Charles McClain Master Plumber/owner

dwholla

Rating: 1/5

The company I do work with wanted to use this app. As a contractor I need to put my own jobs on the calendar as well. You have to use task but to see jobs you have to go out of the way. Same as there jobs all you see on calendar is name a order number. If I’m looking at the calendar trying to schedule a job I need more information as to where the jobs are so I can schedule accordingly buy zip codes based on their jobs and mine. Just doesn’t give much information without toggling back an forth between screens. My opinion it’s a waste for time. Thought after using for a few months I would update my review. I would and still give the app a zero if I could. It’s cumbersome to use to much toggling around. Calendar is just plain hideous. Cant see any info in the app. Having to scroll down a long list to find the day and see info is a big pain. Forget about using if your in a area without cell/data. Cant get any info. Still have to use paper since you can’t see info like outlook. Using this for scheduling is a massive mistake if your in a rural area. Forget customer service. They have none. One more thing, the app often doesn’t open or freezes. Fusions alway say your phone isn’t up to date. That’s not true. My phone /iPad update as soon as available. That’s just their excuse for a poor product.

MNsecuritech

Rating: 3/5

The whole Service Fusion desktop program and mobile app are great, overall. But I’m in a position where I need many of the desktop browser features, while on the road, and it’s just not made for this. There is no Mobile Browser usability to speak of, and the app features are so restricted (even with full permissions) that it’s literally only suitable for the technician to get the job at hand done. Any feature requests or general bug reporting can only be submitted from the desktop browser, making it impossible for the field technician to submit them with an accurate description. For the stereotypical service manager chained to the office, and mindless worker-bee field techs, this is golden. But things can definitely be improved for more adaptability.