POTO

I reinstalled this app several times on my different apple devices, but the app still doesn’t work on some features. For example, when I try to change a filter it doesn’t change it. It just shows the original picture. Also for some pictures (like digital art or screencaps) If a filter is applied, the picture gets all messed up and glitched? This never used to happen at all before. One more problem is that even though I watch an add to get a feature/sticker set, it still doesn’t give me that feature. The only reason I keep this app is because of the stitch edit, collages and designs.

I have used this app for the past two years to post on Instagram every day in December leading up to Christmas. I use the same layout every day. I was all excited to post my first picture yesterday, on December 1, and all was well. When I went to post today, December 2nd, the Design layout I had chosen to use this year had disappeared. I spent a good amount of time searching for it. I then tried to help section of the app but I could not find an answer to my question - that was, “Where did my layout go?” I then tried using the “e-mail us” feature, but all that does is take me to the Terms and Conditions page. The fact that the layout I want to use every day has disappeared, the fact that I have spent a great deal of time today trying to find it, and the fact that the “e-mail us” option does not work, makes me super unhappy. If I could contact someone, I would likely ask for a refund. As it is, I will likely just have to cancel my subscription ASAP.

In the middle of a HUGE PROJECT, on a time crunch and every time I made a change to get approval you kept asking me for a review...I kept answering with your options I Love It, Not Now....and then all my pictures were removed and I lost my ENTIRE PROJECT AND all prior saved collages and pictures....it’s crashed before in fact quite a few times but this time it’s affected my work and inexcusable in my eyes