App Profile: 311Cincy (Formerly FixItCincy)

JRizzo

Rating: 3/5

I’ve used this app to request street signs to be replaced, fill potholes, and get oversized garbage to be picked up. When the map actually loads, the app is wonderful and the city’s response matches the speed! Many times though, the map will not load will does not help, especially when trying to notify of potholes in the city.

Robin Daugherty

Rating: 1/5

Terribly designed, this app was out of date the day it was built. It hasn’t been updated to fit new iPhone form factors in 2 years. It requires Location access Always and if you only grant it “when using the app” it refuses to use “GPS”. The entire process of creating a ticket ignores all standard controls in favor of broken, poorly designed substitutes. This app is a textbook example of government-created apps. They had no experience in doing it, no budget to hire someone with experience, and everyone involved has never used modern technology. They probably designed the app in PowerPoint.

rubapubpub

Rating: 2/5

The app is alright but the request submissions are becoming like cross examination questions. They ask multiple questions that are unclear and then request YES or NO responses only. Starting to feel like system to prevent requests. I understand there are lazy people out there always trying to blame someone else fir their probs but sheesh! Also , after a request is made, it doesn’t show up in the app as a recorded request. So no traceability and no accountability. Also , historically, someone closes out my requests a few minutes after I open them so as to keep the “stats” looking great. Sometimes the request is never addressed. This is not an app problem, of course but a systemic issue led by poor management.