App Profile: FedEx Mobile

Android / Games / Puzzles

FedEx Mobile

Installs:

Rating:

4.63

Total Reviews:

377.78k

Top Countries:

US, GB, CA

< $5k

/mo

300k

/mo

Reviews: What People Think About FedEx Mobile

NotRobot539

Rating: 2/5

I am deeply dissatisfied with this app. I am awaiting a package that is already overdue, and despite being enrolled in Delivery Manager, the filters box fails to display the package. However, it is visible under “view all.” The app is also excessively slow and prone to lagging. The tracking information is inadequate, as FedEx seems to update it only once a day, unlike their competitors who provide constant updates, including live tracking of the driver’s location. I received a delivery exception notification, but it was unhelpfully vague, offering no explanation for the exception. I had to contact FedEx to learn that the real reason was due to increased package volume and the local delivery office needing the package for inventory, which contradicted the app’s message that it was out for delivery. This essentially meant that the package was still being processed. Additionally, attempting to initiate a vacation hold through the app results in an error. The previous design was far superior. It is ironic that FedEx customer support insisted I use the app “for the latest information,” given its numerous failures. Another frustrating aspect is that if you change delivery notifications to SMS, the app persistently prompts you to switch to push notifications. Unlike their competitors, FedEx is unable to support both SMS and push notifications, allowing only one type. Overall, this has been a highly disappointing experience for the customer.

HeidinKent

Rating: 2/5

So I have always shipped via UPS because more convenient and cheaper than shipping packages from post office. Then I heard FedEx is cheaper for packages. Really? Yes. And they are closer to me. So I set up an account with FedEx online with all my information and added address book for all ppl I ship packages to, like a handful. Then I went to previous kinkos that is now a FedEx store and the ppl who work there are losers, they could look up my account, great, but could not access any addresses in my address book because “privacy,” and I paid and they handed me a paper receipt, “your package will go out tomorrow, even though guy is picking up now, because you chose ground.” OK. I got no txt msg or email with tracking info and even though they used my account to ship, my account has no links to tracking number. I have to type in tracking number to FedEx tracking website. And they told me they won’t remember the address for next time. We will have to go through all this again. Now FedEx for a time led the world in package management efficiency and used to use the latest in technology, but in today’s world this app and their “accounts” are behind even the post office. Embarrassing. They can’t do anything that makes sense, is convenient, and saves time.

'Guido' -JR

Rating: 1/5

This app is just as bad as the customer service that I’ve come to expect from FedEx. Updated the app, and couldn’t open it. I eventually had to uninstall it and reinstall it to even get it to open. Then, because I deleted it, my login was cleared. When I tried to recover it, I entered my email address and a message flashed in green at the top of the screen. I said flashed because it disappeared so quickly I had to attempt to screenshot it several times to try to see what it said. It said that *if* that’s a valid email address I’ll receive an email. Never did after multiple attempts. So I had to register a new account. That process, too was glitchy. And I never knew if I successfully registered. Finally, I got an email for that after multiple attempts. Then, the search feature to look up tracking numbers says it will save your recent searches, five minutes later, it’s completely blank which requires looking up my tracking number again. They attempted to deliver my package multiple times during the day when I’m at work, but it requires a signature, so they keep trying to deliver it but don’t get back to the center until after the facility closes. I try to leave delivery instructions but the app tells me an error and supposedly goes back to the tracking screen, but it never loads. Go back to the Home Screen and the screen is blank again.

About FedEx Mobile

Download a more convenient way to ship and track. Use the FedEx® Mobile app to help you request to manage your FedEx packages. It’s easy to use – and compatible with your watch.

Track:

• Enroll in FedEx Delivery Manager® to take more control of your deliveries*

• Interactive map view to help you track packages in near-real time*

• Request to hold a package at a nearby FedEx location or set a vacation hold for all your packages*

• Leave delivery instructions for your driver*

• Sign for packages from your phone*

• Enable mobile push notifications*

• Enroll in Shop & Track to view the status of online orders (even if it’s not shipped by FedEx!). You can even search by tracking number, order number, merchant and more*

• View photo proof of residential delivery once your package arrives or a delivery attempt when a delivery is missed*

• Display the driver’s name and photo, if available. Availability is limited.

• Track from your home screen with a widget

• Scan door tags to get options for missed deliveries*

Ship:

• Create a domestic or international mobile shipment label; then print it from your phone or get a QR code and let us print it for you**

• Use your phone to measure your package for more accurate rates

• Get shipping rates

• Request to schedule and manage pickups**

Optimize your FedEx experience by allowing the following permissions: Biometric Login, Location, Camera and Push Notifications. These permissions will allow you to login easily, find nearby drop-off locations, scan barcodes, measure packages and get instant status updates.

*Available in some regions.
**Shipping administration rules apply.

File size: 316049408

Launched countries: US

Minimum OS version: 15.0

Release Date: 1469793027000

Published by FedEx

Website url: http://mobilesolutions.fedex.com/for-ios

Publisher country: US

App Profile: FedEx Mobile

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