Indian Motorcycle®

The Ride Command app has become significantly less useful for owners of older Indian motorcycles. I have a 2018 Chieftain Classic, and features that previously worked without a Ride Command+ subscription are now unavailable or grayed out. Vehicle information such as battery status, fuel level, oil information, and maintenance details is no longer accessible through the app. Owners of older Ride Command-equipped motorcycles also appear to have lost convenient functionality for transferring or downloading planned routes and maps from the app to the motorcycle. My motorcycle is still properly associated with my Ride Command account, and my tracked rides and planned routes remain visible on the Ride Command website. This suggests the problem is not simply an account or synchronization issue. Instead, the current app appears to have reduced or removed support for functionality that was previously available to older motorcycles. Indian should not make an app less functional for existing owners merely because newer motorcycles offer cellular connectivity and subscription-based services. Customers paid a premium for motorcycles equipped with Ride Command, and reasonable support for those systems should continue. At this point, the app provides very little practical value for my motorcycle. Removing or restricting previously available features without a clear explanation is poor customer support and reflects badly on the Indian Motorcycle brand. Indian should restore the older-bike functionality or clearly explain why it was removed and provide owners with an alternative.

I love the features and capability of this app when everything works correctly. When on the PC, Waypoints often disappear from view, the map resets its zoom level at the most inopportune times. The actual Bike screen often takes a very long time to load. The route has stopped displaying for periods of time. The routing algorithms often get confused and route me in circles when navigating city streets or hwy interchanges. If it weren’t for the ability to setup multiple waypoints, track weather live, and easily route to gas, food, hotels, I’d just use imaps, google or Wayz.

Each update takes away something else. This time, I saw a ‘Upgrade to Ride Command +’, menu item pop up then disappear, which explains it. This version improved the iPhone a little by showing correct dashboard values instead of miles in the millions. The iPad version no longer shows anything. Ride Command on the bike and the Ride Command app were a couple of the selling points that convinced me to get a Roadmaster, but both have been disappointing. Ride Command on the bike is terribly buggy and the app is nearly useless. The developers need to understand that users want to use the app to support their riding by making and managing routes. There aren’t any users impressed by being able to check the odometer, fuel level or tire pressure by phone. I was terribly disappointed to find that the promises of the app with my premium motorcycle amounts to really nothing but a few values from my dashboard. I installed the app after buying the motorcycle—I didn’t get the app, then go get a motorcycle to match it. Forget about retrieving values from the odometer, fuel gauge or TPMS; I won’t check those on the app while I’m riding the motorcycle, and I don’t need to check them while I’m not riding. Instead, put in some decent features: -route creation and management -better waypoint creation -import/export of .gpx -allow landscape orientation on iPad The only reason this app is still on my devices is that I’m hoping a future version will have value.