Hop Fastpass

I somehow get logged out of my account and am required to sign in each time. There’s no “remember me” option. There’s no “save password” option. Basically every time I open the app I have to change my password. Right now I’m trying to change my password and I’m getting an error. A new link to reset my password evidently won’t send. I wanted to refill my card in time but ended up having to pay with cash instead of use my work transit voucher card due to all the errors with the app preventing me from being able to sign in to my account. I noticed that a lot of these difficulties began with the new update. Be better!

I have written TriMet 3 times about this issue so have no choice but to leave this review. Ever since the update I have not been able to use the app or their site to plan trips. They took the plan a trip part out of the app, now it pops up in my browser. Fine, annoying but not a deal breaker BUT even though I have location services on my browser turned out (though I’d prefer not to), it cannot see my location and I can’t use the transit tracker. I used this feature every day to plan a trip and I’m beyond frustrated that they would release an app that essentially is worthless. And every time I email them they don’t care. Great job making transit more accessible.

This app used to be so convenient and easy to use. I could view my hop card and easily load money onto it, as well as track bus lines and plan trips. After the update it is really only for managing your hop pass and has almost no usability beyond that. The trimet tracker opens to a separate browser instead of being viewed in the app, and the navigation in the app itself is much more clunky and frustrating to use than it used to be. Before this update I would have give this app a 4 star, but after the update it barely deserves 2