Hoover Wizard

Had a hoover washer since 2018, thought it would finally be time to connect it to WiFi to maybe get more functionality. It is simply the worst app I have ever encountered, it is utterly useless. I’ve wasted over an hour with it and now give up. Firstly messing about as they want your details, next you have to enter the serial number. Then you mess about trying to connect the machine to your WiFi and then your phone. If you close the app to get to your WiFi to check it’s on or connected it times out. It says enrolling and nothing happens. So then you have turn WiFi back on at the machine. Then if wants another password which I thought was my WiFi but I think it was the washer WiFi which is completely confusing. If you close the enrolment because it’s not connecting it loses the serial number again and you go back to the start. It is just beyond comprehension how useless and unfriendly this is. If you want WiFi connected appliances don’t bother with hoover. I am amazed anyone at hoover were brave enough to sign this rubbish off. Maybe Apple need to make white goods as hoover has lost its way. I would have given it zero stars but I have to put 1 or I can’t post this review, couldn’t make it up!

Annoyed I’m even having to waste my time writing this review but feel I need to let anyone thinking of downloading this app, realise they are just wasting their time. I bought the AXI washing machine. You are meant to be able to control it through the app. Which is a great idea. You can load it up before you go to work, then set it to wash your clothes so it’s done for when you get home. It also has a feature called keep fresh so it will keep agitating the clothes till you are able to get to them. So they don’t start smelling. Which is great a feature. If you’re ever able to use it. I keep the app fully updated (though at this point I don’t know why I keep bothering and also what the hell are they updating as nothing ever changes) so I know it has nothing to do with that as I am having all the same issues that everyone else is having. If the app was to actually work then I would be really happy with my washing machine as the machine itself is pretty decent and would be even better if I could use some of the features on it that it’s meant to have. I just don’t understand why they haven’t bothered to get the app fixed. As you can see from the reviews that people have been having these issues for years. Guess I will just go with a different brand the next time I need a new washing machine. I know Samsung have a good one so I’d maybe check their stuff out if you are in the market for a smart washing machine.

Who ever built this app must have been blind as this is visually and functionally the worst app I’ve ever downloaded since owning an iPhone. Nothing works and continues to keep logging me out and then requiring me to reset my password which then sends me in a loop of reset emails. When I do finally get into the app its an utterly useless experience, the navigation is the same colour as the background so I have to randomly tap blank space, took me hours to find out where to press just to access the programs menu for the dryer. So many Elements overlapping other elements you can’t interact with it. Programs for the tumble dryer are just as confusing as trying to get the touch screen to work on the appliance so without the app I can’t dry my clothes properly. Why would tapping cottons mean I’m drying whites, nonsense? There are so many flaws I actually can’t be bothered to list it. You asked for my feedback via email about what you could do better. Well redesign this app from scratch for goodness sake, and with someone who knows what they are doing. You could pay someone in India $100 and they would produce something 10 times better. For a big brand like you I’d be embarrassed releasing crap like this making it a selling point for your appliances.