GoShare: Deliver, Move, LTL

The company responded to my request a short while after it was submitted. Two gentlemen contacted me from the store when they picked up my entertainment unit, brought it in the rain into my house quickly, carefully, and made sure to dry the top. They were incredibly careful and very respectful of my home. They took shoes off at the front door without me having to ask and carefully brought the unit into my basement. They made sure everything was set up correctly and other furniture moved away from the area and were a pleasure to deal with. They insisted that it had to be right before leaving. I was completely overwhelmed by their assistance having dealt with another company a month ago that was horrible. I was overwhelmed by their professionalism , their consideration to make sure everything was to my satisfaction, and when people might give a rating of “good” I think these two gentlemen were “outstanding”! I would never hesitate to have this delivery service again if I make another purchase at Home Goods.

The delivery movers were not the movers identified in the app. The delivery movers seemed unfamiliar with unloading the furniture and moving it into the home. The furniture came bundled directly from the store and was wrapped in plastic wrap. The movers brought a headboard and footboard up the stairs that was wrapped together instead of unwrapping it; bringing it up together made the items very heavy and bulky. The same was done for an armoire. Instead of unwrapping it and taking out the drawers to make it lighter they brought it up the stairs in tact with a very heavy dolly. The stairs walls were banged and scratched very heavily. The movers left all of the trash in the front yard. I was expecting professional movers. The movers were just unfamiliar with what they were doing it seemed like. They didn’t have moving apparatuses which make lifting heavy objects easy like straps. They didn’t seem very strong. I was really worried they were going to damage more than just the walls. I was worried they were going to damage the furniture or hurt themselves. I’ve moved a lot in my lifetime as I am a military spouse. I’ve never felt this uneasy about my items being moved. Only one person stayed behind to assemble a bed. I had to help the mover which was very uncomfortable. He did not know how to assemble the bed. I will not use the service again.

The most horrible experience imaginable I booked these guys and paid with a credit card in advance telling them that we needed two people to move small couch/love seat to 2 nd fl bonus room it was located about 7 minutes from our home and I picked 2 pm they sent a single guy and it was loaded on truck by store then he came to our house expecting us to unload it never called to say they did not have 2 people and my husband has a very large hernia and I have bad right knee so we needed 2 people and he pulled up expecting my husband to help unload and he did I could have done this myself I have Lexus SUV store could have loaded it for me and charged us 40 dollars it was suppose to be 130 I asked the owner to reach out to me but he would not so I am reaching out to my bank tomorrow to dispute charges they kept saying they would send someone out when they knew all along that this is s one person operation based on lies we would have liked to know that only one man when we needed two I reached out to the store tonight and told them of this horrible experience had to end up moving it ourselves these people are awful I would never use or recommend them they should have told us they could only send out one man and we would have reached out to another company to help us everything about this was beyond awful terrible would not wish these people on my worst enemy they just want your money and for you to do the work now I know better