Golden 1 Mobile

Although it performs its basic functions fine, It will only access so-called "primary" accounts. If you are like most numbers, you have multiple joint accounts and so to access your other accounts, you cannot use this app because it is only tied to the "primary" accounts. so for example, if you have a credit card account which is joint but not "primary", you must go login separately using your web browser to look at that account.! And from that account you cannot pay your credit card using funds in your open "primary" checking account, you must go back to the mobile app (or a separate login in your browser) then "push" the money from the primary account to the joint credit card. And while there is the ability to transfer from the mobile app to a non-primary account, it is only One Direction and you cannot see the balance in the other account from the mobile app. A few years ago when Golden 1 completely revamped its system it had promised to fix this. It didn't. Promised it would eventually fix it. It's been at least three years or more since then and they still have failed to fix it. This is a serious dysfunction for many members, but The Golden 1 which has become way too corporate doesn't seem to care.

Update as of 6/8/24: The app for the most part no longer crashes upon login or when using the majority of functions within it for me now! Huge win! However, the Zelle function causes the app to immediately crash, and Zelle itself won’t let me use their app because I’m supposed to be able to use it through the G1 app. So y’know, tad bit frustrating when trying to pay for services that only will take Zelle or cash and cash isn’t an efficient option in that moment /: Nonetheless gonna bump it up to 3 stars instead of the previous lower rating I had given it, but only three due to the current, new issue. I adore G1 as a bank/credit union, and have no intention of ever changing since I myself or those close to me have horrors with just about every other bank in the region, but would love to have a fully functioning app again someday 😭😭 ——————- Original review: Haven’t had too many issues with the app, but w/ the new update, it logs me in and then immediately crashes, so it’s kinda useless at the moment. I’ve even uninstalled and reinstalled to no avail

I am really disappointed that this app is now requiring iOS 13 or higher. I have an iPhone 7 Plus, and it works fine. But in order for me to use mobile banking, I have to now update the app that worked fine two weeks ago. I am going to have to update my phone to the latest version, which will cause it to slow down, and probably end up causing me to need to buy a new phone. I am very much against buying a new phone every 2 to 3 years, because of the problems it causes to our environment and to the child laborers who have to break down the old phones. There are toxic materials in iPhones so I try to use mine as long as possible. I really love Golden 1, but I have moved away from Sacramento. I guess I should find a different credit union with locations near me where I can make deposits, so I’m not reliant on my phone