GO / Taxi app for Japan visit

If you are wrongly charged you will not get your money back! I was overcharged 2,240 Yen because my driver took the wrong route and drove an extra 4km to get me to my destination. I’ve been trying to get GO to refund me this difference via email, because the app simply doesn’t allow you to dispute fares. I shared all relevant evidence, but GO simply refuses to review the GPS data to validate that the driver did indeed drive extra distance that was unwarranted. They tell me that this is just how their ride share fare works. When the app works it’s great. When you get into dispute territory, you’re out of luck. Better just use Uber since they won’t scam you out of your money when it’s the driver’s mistake.

Taxi Go was a godsend for my wife and myself. We used it frequently in Kyoto, where taxis are everywhere! Super easy to use app and it worked with my Apple Credit Card which I liked (No foreign transaction fees). Getting from one temple/shrine to another can get tiring real quick in Kyoto. Taking a taxi makes things much less physically demanding and allows you to enjoy more of your day. We found the cost to be more than reasonable. Would recommend to ANYONE visiting Kyoto let alone Japan. Thank you!

Used the Go app throughout the Mount Fuji area (kawaguchiko). Sleek and easy design. You can use your foreign credit card too! Only 2 areas of improvement are seeing the route while you ride (it only shows your location) and having more drivers available. Sometimes no drivers are working in the area and you can’t get a ride. Still better than Uber which doesn’t operate in some non-urban areas. If Go is a local company, would be nice to support them and their drivers too.