Glo Fiber IQ

I have been having a hard time with this app since creating an account with glow fiber. When I log in sometimes I can see the devices on WiFi and other times It’s empty and says that nothing is connected to the Wi-Fi when our entire house is filled with smart devices and laptops and I know that’s not true. Recently random devices are showing as connected to my Wi-Fi that I can’t remove because the option is not available. It is only allowing me to pause Internet connection. I have tried everything to fix this to no avail. I’ve sent emails, I’ve called to speak with someone about this and I’m haven’t gotten anywhere and it is super frustrating to have devices and actual televisions connected to my Wi-Fi that I cant remove especially since I haven’t given Wi-Fi access info to anyone to connect to our home Wi-Fi… This thing needs to be addressed immediately

I’ve been on Glo Fiber IQ for a few months now. I’ve never had service drop once. The installation was quick and professionally done. The fiber routing was excellent and securely done both inside and outside my house. I’ve called Glo Fiber about a broken lid at the junction point near the road exposing my connection to the elements. It was replaced the next day. They get things done.

We recently upgraded and doubled our internet speed. We have no problem with the speed and customer from Glo Finer. But the use and navigation of the app is slow, and doesn’t move or respond quickly as I would like and think it should. This is the only issue I have is the app moves to slow. Otherwise everything else has been excellent for my wife and wife, since we work remotely from home.