Gates Residences

Worst app ever I have issues with it nearly every day. I wish my building used a regular old fashioned fob system. Today the sensors in my building aren’t even registering the app when it’s opened and appears to be functioning. The app asks me to update it so I tried updating it in the App Store, but then it just freezes and the update doesn’t work. Wish they could get this fixed it’s a total nightmare when you’re in a hurry to be somewhere and just get home. One time I had to go downstairs and go to an appointment with a bathrobe on because I couldn’t get inside my apartment and my building does nothing to help either because they don’t have spare physical keys of any kind and need a manager on duty to unlock your house door. Such a hassle for nothing!!! Do not have the patience for this in my life!! UPDATE: MARCH 6TH: Another issue with the app today. I try to unlock my door and it’s flashing red. I asked my family member to unlock the door for me remotely. Nothing happens. They are doing it correctly, over and over. My building does not provide physical keys at the front desk. A lot of improvements need to be made here it is not ok to waste people’s time so frivolously in the name of high tech profits.

Always opens credit card payments in your iphone first instead of opening door ways!

Every time I arrive to my building, my app stops working. For it to work again, I need to log out and log in to the mobile app. Imagine doing it everytime you take you elevator, try to pick up deliveries or just exiting and returning from your home. I have been asking for a solution but no one seems to know what is going on. Quite frustrating.