Gate City Bank Mobile

Great service lower fees and apr’s, courteous helpful service, prompt fraud notices when suspicious activity and remedies to correct, no atm fees most anywhere in the world, appreciate the money refunds for using debit card. I consider it gate city bank’s policy of sharing the wealth, (giving back of the debit card credit card fees merchants are charged when used for purchases) locally owned institution is a big plus, their incredible community support is wonderful, referral fees/gifts are very cool. My only concern is too much emphasis on impersonal social credit scores regarding loan eligibility rather than on the 5 C’s of creditworthiness determination.

I have never seen such a poor update ever. Why “fix” what isn’t broken?!? I have used GCB for so many years and have never been let down with the mobile app that would lead me to leave a review! There are countless things I do not like but my biggest is that so often the app doesn’t even work and I get a white screen when I go to open the app. I have had to delete the app and download fresh to get it to work for me too many times. Please revert back to the old app! This doesn’t even feel like a GCB app anymore. :(

I loved the old app so much. The layout, the colors, everything was so nice. I especially loved how user-friendly it was, as I’m not that good with technology. However, when they updated this app on September 24, 2024, that’s when I started to dislike this app. I understand change is inevitable and I understand every app must get updated, but usually when apps are updated they’re updated for the best, not the worst. And in this case it’s for the worst. The layout is very confusing. There’s way more options than there were before, it’s constantly logging me out, so I have to continuously log myself back in. Sometimes when I am logged in and I click on something it will log me out. Overall, the app is not user-friendly and it’s not something that I would recommend people use. Please stick to the online version rather than using the app, at least they didn’t change that.