EverDriven RideAware

Pro-tip: exchange info with your driver(s) so they can give you a heads-up when something happens. Everdriven won’t! ETA’s can be 20 or 30 minutes off, so basically worthless. The app will say your driver is 2 minutes out, then suddenly it changes to 20. Or it says they’re 26 minutes out, then suddenly they’re on-site. Both of these things happened to me today, actually, and it’s not the first time. You get notifications when your child is picked up or dropped off, but not when the driver arrives at your home. This would be useful for us condo/apartment dwellers who can’t just peek out our window. What would REALLY be useful, though, is a notification (of some kind) if your driver is going to be late or if nobody is showing up at all! Instead it’s up to you to call dispatch, at which time you’ll be told your trip is “out for rescue”. What’s that mean? As I eventually deduced, it means that nobody is going to show up…but Everdriven couldn’t be bothered to tell you that proactively so you could make other plans. By the time I figure out nobody’s coming or a driver is half an hour late, my kids are already late to school. Not OK. I feel very fortunate that my employer is accommodating when I have to drive; I can imagine a lot of parents getting fired over this. The poor drivers get jerked around even more and are not fans of this company. Please do better!

Todays update fixed issue and I changed rating to reflect that. The app was updated 3 days ago. Since then I have to log in each time I open the app and it loads to a white screen. Cannot use the app at all, even after reinstalling. Prior to this the app was helpful in managing my son’s transportation. The only issue I had was it did not notify me when my child was dropped off, only picked up, but that may have been an issue with the driver not the app. Also, it does not allow me to track my child while being transported, but again, that may be driver not app.

- The app is a great addition in theory, but has corresponding issues regularly. When following the map it can freeze the vehicle’s location. This means that you need to be at the destination soon, as there is no telling how close the driver is to your home. - It’s time estimator is regularly off. It can be 20-30 minutes, so anticipate accordingly. Granted, this is difficult to do, since there is no guarantee how many other persons are being transported at any given time, but make every effort to be at the pick-up and drop-off point whenever the company told you to be there when first they were used. - The GPS only goes so far, as at times drivers aren’t able to get logged in. This means there is NO way of knowing where the car might be. - If there are any accidents or issues with the vehicle, the only way of knowing is if you are called or texted this information. Often times that is not communicated to you until well into the drive. Such information on the app would be considerably better. - There needs to be an area on the app where you can indicate and specify any issues you experience. Yes, you can call the company directly, but the above recommended change would have it going directly to programmers. - Lastly, you will sense that the app is more of a Beta version than a finished product. I understand that apps are incredibly difficult to make and maintain, but it’s best not to offer something that has any number of bugs until they are ironed out (unless there is clear indication stating that there are issues that might be experienced with the app).