Etsy Seller: Manage Your Shop

It is sooo frustrating when I’m trying to do inventory and I cannot find a piece! It is a bracelet for example and I search more in depth Pearl Bracelet nope nothing. Sometimes I don’t even see it in all the bracelets?? So I go back out go to my full shop and have to go through all the pages to find it!! Then I go into the listing and make sure I have it in the right section & IT IS!!! This is super frustrating & an inventory nightmare!! My next frustration is tracking. I cannot believe Etsy has not come up with a way for us to put into the “tracking info” a number when selling in person??? I was just using a tracking number that was already used and it worked for years. But now I cannot do that and my rating for shipping has gone down. When the customer not only got the piece earlier than if it was shipped, then left me a 5 star review and wonderful message in my shop!!! My last complaint is WHY did they change (Create Draft)when I am putting in a new piece of inventory into my shop I have to completely finish all fields of the description!!!! I cannot start it then save it as a draft??? Why even have this option if you have to finish it?? I LOVED the old one I could go in start a new listing then if I got busy I could save it then go back later & finish it then post.

I started my online retail through Etsy just over four years ago. I had gotten so used to reviewing previous year stats and year over year stats. The new app doesn’t come close in this regard. I also had gotten in the habit of messaging my clients a personal message asking for their support by leaving a review when they have had time to really evaluate their experience and purchase. When reviewing completed orders, you could see whether there was review posted. This feature is no longer available. Messaging is a lot slower, the old messaging was better overall and I could easily grab a note from my notepad and paste it now requires a permission prompt about every other time. I would do this my down time so not on a schedule, now it’s too complicated of a task so I probably will have to just do it less often. When the app was announced I waited a little while then downloaded and used them both for a bit. The old app seemed to be “quicker”. There would be times when my old app would notify me of a sale and the new app I would have to click AND reload the orders. I hope someone from Etsy will work on implementing some of the frustrations voice in these comments. To put some context in my usage of Etsy. My store rating is 4.9 with 511 reviews, bout 22 percent of sales. Update - August 28, 2023 I definitely have noticed some upgrades in my daily use of the seller’s app. The developers a working to improve the app. Thank you!! The review of stats have improved but I’d say when sending messages I still don’t know whether the customer has left me a review. Please add this feature

I really wanted to like this but there are so many features that are missing or only half function. For example, I can barely find my own listings - sometimes I will type something like “necklace” trying to locate an existing listing to share with a customer or on social (or trying to copy an old listing) and it will tell me there are no listings at all with that term in them when there are dozens of necklaces in my shop. This happens with several different terms, making it difficult to locate most items from my vast inventory. I also don’t see anywhere to rearrange my shop listings either, which I love to do on the go as this function eventually malfunctions when editing it on a pc or laptop. Having to renew expired listings individually, one by one (and not being able to easily tell that I have expired listings from my dashboard) is a minor inconvenience that makes renewing listings a task for the computer now. I also wish I could search “all” of my current and previous inventory in one category instead of only being able to search my active, expired, sold categories one at a time. One positive thing is I like being able to see who is a repeat customer. I wish I could easily pull up their past orders though. I also like the option to add content via “Explore”. All in all it needs some work and I think we deserve the investment into making it more efficient!