ethizo for Provider

This system needs a significant overhaul to the AI. It does not appear to learn over time. The interpretation from the dictation is often poor. It is unable to pull in documents requiring providers to continue to use multiple systems to bring data over and then the AI needs to be reminded to utilize the data. Overall, it is requiring an inordinate amount of time to correct the mistakes . Great concept, however, they have not accomplished the delivery at this time. I would not recommend this system and would not use it in my private practice.

Support team not supportive. To me this is the most important aspect of a service. Numbers not adding up, printout version is terrible and despite multiple attempts to correct this problem, among others, it hasn’t happened. On a positive note, dictating this way does speed things up…unfortunately there are others out there that could provide the same service.

My practice has been using this app for 4 months. I have encountered problem after problem. The app shuts down randomly in the midst of documenting, does not import data smoothly, cannot use the AI tools to upload existing documents, forcing the writer to have 1-2 other platforms open to get data imported. Microphone works maybe 50% of the time and when it does, it does not clearly interpret what is being dictated. The ESync tool does not learn or modify over time. Clunky import of Diagnosis codes. Inconsistent note formatting. Constant updates are required as the IT team fixes bugs (this is what has prompted me to write this review today- was forced into yet another “update”). Frankly, some days, I use the FREE Doximity AI note writer and copy it into this platform. Also, it does not talk to Care Everywhere in EPIC or other EMR systems, so other practices cannot easily access notes and labs.