ePost App

Despite several emails to customer support, we still receive letters (which are addressed correctly and computer printed, not hand-written) in our mailbox. The service is expensive, the customer support non-existent, and also the App is very poorly designed and not thought through. If you erase something and click by accident, you have no recently deleted section. This is bad. And why is it not possible to use the service / see the scans on a desktop..? Also, they should not name each scan “scan” -> it would be better to use a scan_date_number system. The old service, however cumbersome, still worked a lot better.

The app is awful. How can such a big company mess this up so much? Also their web app is crap and there is no way to easily get all documents to a computer. Their OCR is also spectacularly bad. Just ugh! Will go back to scanning documents myself, it’s faster and more reliable than this service.

I am saddened to say that the new service is simply awful. They missed 3/4th of my mail whereas the previous Epost Office service was flawless. Navigation is also incredibly clunky, I still have no idea which link to go to to edit my subscription, forcing me to send an email to KLARA support for simple things, like canceling my subscription.