Epic Charging

Evo Charge, why did you shutdown your app??? It was so much better. This Epic Charging app is epically inaccurate and uncustomizable. The schedule is set to only charge for a 6 hour period overnight. It does, however, when it’s done it says charging to 12 hours, or 14 hours. It never matches the actual time it took to charge. It tells me my cost to charge, but I cannot enter my utility’s cost rate, so how does it know the estimated cost? When I calculate the usage cost based on the power used and what my utility charges me for that time period, it doesn’t match. I hate this app. I was forced to used this app because Evo Charge shutdown their app, and said their chargers will use this app now. So I have no choice.

I was having issues with scheduling a charge after EvoCharge went out of business and sold it to Epic. The Epic staff were very helpful by providing quick follow ups with me and getting my issue resolved. They are to be commended for excellent customer service.

It is difficult to find good customer service these days, but I was glad to discover Epic Charging was responsive to my refund request. They replied quickly on Good Friday holiday twice! I had made an error in “starting charge” on two different chargers when using for first time but they quickly refunded me once I explained the issue on email.