eGovPH

So I’ve been using this app since June. Part of the process is to get verified by taking a picture of your passport and then taking a selfie. You have to do this in order to complete the entry and departure requirements for customs. Since June I have tried two different passports (1st one expired) and probably 20 times. I’ve been in and out of the Philippines 12 times. I have made sure all my information is correct and that the pictures are clear. I’ve emailed the customer support multiple times and have not received any response from them. I keep getting the same email saying that the information is either incorrect or incomplete and to email support if there are any questions. The only good thing is that you can complete the questionnaire after sending in your pictures. So what is the point of getting verification if you don’t verify the person asking for verification? What’s is the point of giving an email address to contact if no one is responding to the emails sent to them. The idea is great and the app works like it should. The support team is non existent which makes the app less efficient. Fix the verification process and fix the customer support issues.

This application stands as the most outstanding contribution from the government to its citizens, providing an unparalleled level of convenience and efficiency in accessing all government offices directly through their smartphones. Beyond mere access, this innovative tool empowers citizens to conduct official transactions with remarkable ease and effectiveness, fostering an environment of transparency and significantly reducing the frustrating bureaucratic hurdles that often plague public services. For these reasons, I offer my heartfelt congratulations to the DICT and all participating government agencies. Your hard work and dedication are truly making a difference in the lives of the people.

Thanks for finally allowing us Filipinos abroad to make accounts! I’ve been waiting long, but it seems the wait will be worth it. Problem though is verification for the short-sighted: We’re supposed to take selfies… WITHOUT glasses and STILL be able to read when to look forward, right, and left while the phone/camera is at a distance. Perhaps, an option for some audio-instruction will help here. I’ll try verification again soon. Update #001: Tried again, but passport-recognition can be an issue. Just when I got the shots, the app timed-out and deleted everything. Update #002: My account is verified! Yeah! (But I got while I got e-mail notifications of my account’s verification failing the 1st few times, I got 0 notice of the verification succeeding this last time, though. Still…) Quite frankly, I’m impressed with how the app works. The interface is well done, and the range of services seems quite good. Keep up the good work, and keep making it even better! Update#003: Wow, that was a quick-response of an update! I’m the 1st in my family to make an account, so it’s good to know that the rest of my family (who are also near-sighted) will also benefit when they make theirs, due to my tries & your action. Thanks for your work! I’m looking forward to how this great app/resource of/for the Filipino people will develop. Keep up the good work! Excelsior!