Dart Rider

i am unsure if the app chooses to work like this out of spite or simply because the company isn’t getting enough funding to continue to care about the app. brunei already suffers enough with insufficient public transport made in mind for those without a car or those who literally cannot drive a car. not only does this app often bug out and keep bringing you back to the log in screen — the insane amount of patience a person has to have just to wait for a driver to accept whatever destination you want to go to takes forever. you could even take up an hour of waiting and still receive nothing and the reason is given “the driver isn’t close enough to where you are right now!” i quite literally use dart only because my parents aren’t able to send me or any able body adult with a license that i know can — those who WILLINGLY work for this company should not be THIS picky with who they drive or what distance they are willing to do to reach that person. like, hello? i’ve been patiently waiting for half an hour and i am 100% sure no driver is going to accept my request because it’s not close by enough to sacrifice fuel (which mind you, is cheaper than bottled water) to drive from one place to another. and what’s even worse? i can’t even walk to my destination because there is literally little to no built-in side walks meant for walking AND the public transport here is absolutely horrible too.

App is not customer friendly. Lags. The pickup point interface is frustrating. You have to force close the app for ride choice to popup. No search history. You aren’t alerted by app if your ride has been booked, the driver will whatsapp you?? I would love to utilise the service however customer experience is so poor.

Ive experienced difficulties in using the app as it always brings me back to my phone home screen when i try to open the app. CONSECUTIVELY for almost a week and it sure does brings lots of problem to find a car for transport. I will still be rooting this app but i believe some changes is needed for the app