Daikin Airbase

As everyone here points out the app is too slow to open. That is to communicate with a local device in the same network!! The cloud login does not show my controller anymore. I can make use of the airbase product only by using HomeAssistant app to manage the device locally. The product is advertised to support Alexa integration now but the adaptor does not even come up with Daikin’s cloud login. It’s super frustrating. The UI / UX around the app blows my mind in how much more convoluted can they make the experience to what should have been a much simpler task to do. Like, you have a separate mode to switch between cloud and local mode - this could be automatically detected without having that confusing out of home mode craziness. I really don’t think Daikin takes any of these feedback to the developer team as its a complete disconnect with their product marketing and actual experience.

I pay 15k for an air conditioner from daikon.. the a extra 500 to get a super slow buggy app extension to control it. Every time I open the app I have to wait for the system to come online like 10 seconds. In this time I could of stood up from my bed and walked over to turn it on by the wall plate..defeats the purpose of a remote. Why can’t the main UI screen be the start up screen why do I have to tap into the unit each time. Poor UX…crazy how the most popular air conditioner in Australia has such a poor app. Do you talk to you customers? Have done any user testing? Looking at the release dates of this app seems they don’t really update it that often. In 2022 controlling a AC via your phone shouldn’t be a extra ad on that has a poor designed app it should be your main interface of you product. Come on honestly,…if you’re hiring a external development team to build this stop! Hire a internal Design team and do it properly…update the app regularly..such a missed business opportunity.

In the hope that app developers at Daikin (or whoever they contract) read these reviews, I’ll repeat the problems which need to be addressed. The app is slow to be functional , as it seems to scan for wifi adaptors each time the app is opened or you go back to the main page. Also the lack of home assistant integration is also disappointing; please introduce google and Alexa functionality. And finally, the latest update has caused the on/off and fan speed buttons to be cut off on the bottom of the screen. So, these three problems Need to be addressed. Once done, the app will be just as good as the system. But until then, the app drags down the usability of the whole air conditioner.