Computer, by DevRev

This app and DevRev have completely changed the way I work. I’ll never work for another company that doesn’t use DevRev again!

Computer on iOS gives you instant answers from your company’s data – tickets, docs, conversations – right from your phone. No context-switching, no digging. Just ask and get a real answer in seconds. You can collaborate with AI and teammates, making it easier to share, brainstorm and validate AI hallucinations. Most importantly, its cheap and token efficient.

The DevRev mobile application was fundamentally changed overnight without prior notice or communication. Previously, the app allowed users to directly view tickets, backlog, and active work from a mobile device. It functioned as a legitimate mobile extension of the web platform. That functionality has now been removed and replaced with a chat-only interface, where users must query a chatbot to retrieve information. This is a significant regression in usability. Support and engineering teams rely on immediate visibility into workload, ticket status, and backlog. Replacing structured navigation with a conversational interface adds friction, slows access to critical information, and reduces operational efficiency. A chatbot is not a substitute for a properly designed mobile workflow interface. There was no warning, no transition plan, and no documented roadmap explaining the shift. For teams that depended on the mobile app for real-time support management, this change effectively removed a core tool overnight. At present, the only reliable way to view backlog and workload is through the web application on a computer. That defeats the purpose of having a mobile app. If this is an experimental direction, it should be optional, not a forced replacement of core functionality. Until structured ticket and backlog views are restored, the mobile app no longer serves its original operational purpose.