Clover Salon Scheduler

This Salon Schedule app doesn’t perform accuracy. I set my appointment not to be scheduled within 24 hrs and client are still able to schedule within 10 minutes before appointment time. This is ridiculous. I’ve reported this problem several times and was told that it was fixed. However still not fixed. I wouldn’t recommend this company. Very poor customer service. Not responsive in timely manner. My contact person is Ethan. I have text messages from him stating not to contact him in reference to the salon issue because it’s not during business hours. First of all my business hours are evident, when I call to report problems why am I getting a response not to contact you because of different time zones instead of saying we will fix problem. Very unprofessional. I see why this company had a 2 out of 5 it’s evident I’m not the only one unsatisfied

Been using this system for years… and it’s just; a constant pain. It’s like they’re always making updates, codes for codes for codes to approve to approve you confirmed all this approvals. Something that should be quick and easy is less than. I’m giving it two stars because it can work well. But they should really listen to their consumers and stop thinking they know what’s best.

The most recent review is a year old with earlier reviews going back as much as 4 years. I’ve been using this app since Mar ‘22 and after a short learning curve the user friendlier it became. I did have some technical issues unique to our business which all were addressed and improved with a call to tech support. My Tech support experience is 5 star, a quick call back and for those issues needing tweaking it was done reasonable quick. The support site have training videos that are very good in helping you get started and if you have a question contacting tech support will result in a quick call back to help with your questions. What I especially like about this app is its integration with my Clover Pro. It’s great for end of day reports and more. We haven’t fully utilized the scheduling part as yet but initial trials are positive. We plan to start transition from paper scheduling to this app during the down season.