CHANEL FASHION

Have had this app for a few years at least. Thought it was great that you could see the collections in great detail with lots of pictures and videos to get a real runway experience. I loved when you could register your handbags for the aftercare program; problem is after I registered my bags they were all deleted with an app update. So many times I try to open the app and it simply crashes. Every time there is an update for the app I am hopeful all these glitches will get fixed, it’s so frustrating to be a loyal client and fan of Chanel and not be able to use the app. I just updated the app again and I can only see the quick opening video at lake come, no menu, no way to see anything! For a luxury brand your app is not representing the values and quality which should be part of your heritage, this app should be flawless and extraordinary; it is far short of these goals. Do better!

The new app is great when it works. The pictures are in high definition, every detail does look up to date, but here are my cons: 1. I cannot log in to my account again. I already called them before for the same issue so I thought this would have been resolved 2. Lately they haven’t been having any agents online. Recently there was one who was very rude to me, even mentioning I already inquired for the same item a week ago. Honey, you have no idea how item availability works, don’t you? 3. When using the search function, some results items show up on repeat 4. The E-receipts page are great, but none from my purchase history show up so does this page even work?

I love the app as much as I love Chanel, with my whole entire heart. But recently, it feels as if no one had been paying attention to the app. The campaign pictures for the “Paris-Hamburg” collection don’t load and are blank screens. The app has not been updated to coincide with the new “Metiers d’Art” collection so we can browse the products... and often times (VERY OFTEN) the videos do not load! I think Chanel needs to be more diligent in keeping the app refreshed and as current as possible!