Caribou Coffee

I treat myself every day to some kind of coffee in the morning. It’s some thing I do for Me! So trust me, I’ve tried all the little coffee pop-ups. The first time I tried caravan was on a trip to Minnesota, when they came to Missouri, especially in Parkville I was so excited. So here’s the scoop quality I can always rely on getting the same drink. Every time I go no matter who makes it. That’s a great plus in the coffee world as you all now cleanliness no matter if I go outside or inside it’s always tractive the areas are clean, even the restrooms. I also love the fact that they have unique and great extras for you to buy. I have bought several of their cups mugs for other people that said they could not keep the coffee hot. My one friend is 83 and he’s drinking his cup for over 10 years smile! He tells everyone how great it is and how is the only thing that keeps his coffee warm. One of the bigger things to me is the fact in the world that we live in with there is so much negativity and people don’t smile like they used to. I can always rely on being greeted with kindness or at least you can hear in the voice that they’re happy you’re there and I love the way you were greeted at the window or when you go inside there is an aura of happiness and they smile. Thank you for making my day.

I recently (within the last year) made the decision to switch from Starbucks to Caribou. I still have a couple bucks left on my Starbucks app. Probably won’t use. Anyway, I find the Caribou mobile app is easy to use, easy to select items and build-your own with options, and easy to reload. I admit that I usually pre-order the same drink, a large, double- moosed, skim milk, 1/2 flavored latte, regular temp, no froth. I haven’t figured out how to add a tip when using the app. Starbucks added the feature that allows you to finish after picking up in the drive through. I’d like to see Caribou do the same. Of course, it doesn’t hurt me to burn 3 calories of my 200 calorie latte by walking in and putting a buck into the tip jar. Adding a tip option to the app will add a nice time saving convenience for me. I’d rate the app 5 star if we could make this minor mod on an upcoming release. 😊 Thanks Caribou for making my transition to a less-bitter coffee so smooth😄!

My brother, partner, and I all live together and were big fans of Caribou. We took turns buying coffee almost everyday over the course of February through October. Using the app made things incredibly easy especially with the feature of adding a card on file making paying a breeze. Occasionally I would use my account but type in my brother’s card information if it was his turn to buy but he was busy with work. Unbeknownst to us, the Caribou app somehow started charging his card for EVERYTHING even if I clicked to use my saved card. I never clicked the box to replace my card. My card still shows as the card on file. 7-8 months of purchases are now on his card and we have no idea how it happened. That is $1800-$2000 that went onto his card and we have no idea what should be charged to his card and how much to mine. We tried reaching out to Caribou’s customer service team but have been ignored outside of one of the customer service reps blaming us for using a feature of the app. While at this point I don’t see them every taking responsibility for this app doing this, it would at least be nice to know how much each card should have been charged since the receipts don’t say. Unfortunately all 3 of us have stopped going to Caribou because clearly they don’t respect those that chose to support them during these trying times. Maybe it is the app developers we need to have a beef with. Who knows. If I were you I’d keep an eye on your credit card statements so you don’t get screwed over too.