Cardinal Bikeshare

Horrible app and service. The app constantly glitches, freezes, and crashes. The bikes are in terrible condition, and the app function to report an issue crashes after about 5 seconds of use, making it impossible to report any problems. I have an annual unlimited membership, so I unfortunately sometime rely on these bikes… occasionally the system will fail to register that I’ve returned my previous bike, and I’ll be locked out of undocking a new one, leaving me stranded. Calling customer service is a hassle too. The app function to call directly adds zeros in front of the phone number, so that doesn’t work… the email customer service function in the app doesn’t work because it crashes. The company won’t send me a fob to use the bikes without my phone because their fob machine is broken. I also find it frustrating that unlimited membership holders are restricted to 1 bike, meaning I can’t rent bikes for friends on a per-per-use basis. Such a trash app and company.

Biggest money stealing waste of time. Spent the first 15 minutes of our “bike ride” jumping through the hoops of signing up for the up. After all that the bikes weren’t even charged so we didn’t get to ride after all! So I’m out $6.44 but thinking maybe I’ll give it a whirl another day. Then I wake up the next day to a $25 hold charge on my account. The only bright spot in this process was being able to reach customer service rather easily and getting refunded all of the charges AND canceling my account. Fingers crossed till it actually hits my bank account though. Lesson learned.

Tried to use the Sign In with Apple feature, couldn't get it to work (it's also not an option on their website so I assume it just doesn't work in general and I have it there for some strange reason). The scan credit card feature only seems to work with newer credit cards that have the numbers printed on the back. They really should just support Apple Pay or anyone at least PayPal. Half the QR code's on bikes I scanned didn't work. There login screen doesn't support the password auto fill well, it only does the password field not the email field. They really should support login with Face/TouchID