Bring a Trailer Auctions

I listed my truck on Bring A Trailer last month and the auction was completed with a winning bid that met the reserve price. The vehicle was sold. However, the buyer became unresponsive immediately following the sale and to date, nearly a month later, Bring A Trailer has made no meaningful attempt to contact the buyer or resolve the situation. Since the auction closed, I have reached out repeatedly via email and the Bring A Trailer chat platform. The responses I have received are infrequent, approximately every other week, and consist solely of a representative named Krystin directing me to contact the support email. That support email has not responded to me since the day I originally submitted my vehicle listing. Bring A Trailer has failed to: - Contact the non-responsive buyer on my behalf - Refund the auction listing fee I paid - Remove my listing so I can relist the vehicle on another platform It has now been nearly a month since the auction closed with zero resolution. Beyond the financial impact, this situation has caused significant time loss and emotional burden.

Two main issues are keeping the app from being useable for me. Whenever I click on a listing and try to return to list of auctions it does not go back to where you left off and the listing you just looked at is nowhere to be found again. I have to scroll forever to find wherever I left off and give up in frustration. Another issue is while scrolling thru listings there is a slight delay to load the next batch but after a few minutes when It needs to load more it simply gives a error message “oops…” This happens 100% of the time after about 20-30 listings.

I love this app so much. Im looking for a first car ( bmw e36 non-M) and this app makes it so easy to find well kept, low mileage cars. From million dollar hyper cars to 100$ signed Ferrari laptops, this app has everything. Bidding is easy, smooth, and the comment section is amazing. You can also set notifications for certain models, and custom service helped within a day when my app wasn’t working correctly! Great app (very minor flaws), but all of those flaws are overturned by the good!