Bitdefender Mobile Security

This has been happening quite often where I’ve reported the issue with technical support and it seems they don’t have an adequate response or even sending the concern to the appropriate department. Everytime I open the security app it displays as if I am trial user or basic user even though I subscribed as premium. I would have to constantly refresh app in order to revert back to my full access to the security services; such as web protection, Scam Alerts, etc. I’ve have tried every surmountable methods in troubleshooting towards this issue and I mean everything. Even customer support were on the line as I repeated there process and still it’s the same result. It behaves as if someone was intentionally attempting to piggyback on my account in order them to use the services or attempting to deactivate the security protocols in order to corrupt my iOS device.

The account security feature seems useless. I say that because when there is a data breach and your info is compromised and found on the dark web the app is supposed to let you know so you can take action. I have been notified 4 or more times by my bank about my personal information being found on the dark web due to different data breaches in the last two years. Bitdefender account security has been dead silent. Every time my account security is checked it tells me my info is safe and that I haven’t been found in any data breaches. I opened a ticket with customer service and they responded once with an email that gave me instructions that could not be followed because there was no way to do what they said to do. I have contacted them two more times and have not received any response. As a result I no longer trust the brand and will not purchase their products again. It appears that I paid for a product for two years that actually does nothing. Think twice before pulling the trigger on a purchase with this company. Get something that actually works and save yourself time, money, aggravation and potentially the loss of important personal information that could lead to identity theft and fraud.

I have BitDefender anti virus on my computers and I thought the suite worked well so I added their VPN to all of my computers and phones and as soon as I did I had all kinds of problems. So many problems on our iPhone 11s that we deleted the mobile VPN almost immediately. As to the desktop VPN, I could not login to my bank or my cable company to pay my bill while the VPN was active, and BitDefender’s solution was to tell me to disable the VPN while I used those sites. My bank and my bill pay are two of the sites that I most certainly wanted protection while visiting, but evidently that is a common issue for them because they offered no solution. Further, the VPN continually disconnects, with no notice or prompting by me, several times a day. I would say over half of the times I click the icon to check my connection it is listed as disconnected. I then reconnect, then browse, then out of curiosity I check again a few hours later and I am disconnected again. I have contacted support several times and they are always super friendly, but when I call them I am not looking for a pal, I am looking for a resolution, and after 6-8 attempts when all they had me do was uninstall and reinstall each time, I realized I was just wasting time so I stopped calling. Obviously, thinking you are protected when you aren’t is probably worse than no protection at all. I am extremely disappointed with my experience and am planning to switch both Virus protection and VPN as soon as I am able.