Benchmark Gensuite®

My employer requires us to do daily/weekly/monthly inspections on various things using this app. It was always clunky to use but did get the job done.. all until I made the mistake of clicking ‘yes’ to trying the beta version. I didn’t think it could get any more difficult to navigate but boy I was wrong. Everything takes twice as long to load and is hidden behind more and more tabs, pages, etc than ever before. In short, this app works for what it is intended but unless you want to throw your phone into a wall do NOT even try the beta version if it asks you. As far as I can tell after searching and searching, there is no way to go back to the at least functional version.

When I first started using Gensuite I had to ask Ehs manager to assign me to Gensuite and ask other coworkers what service numbers to use and sometimes the service number can’t be found.

Application is NOT at all user friendly, very limited to how you can pull reports which prevents you from tracking and trending safety behaviors or accidents by specific locations. Will not allow for to pull a group of specific supervisors to gather only their information. Would be more beneficial to somehow tie each employee to their area Safety Manager so the Safety Manager can pull all information specifically for the areas they are responsible for. Would still need to have subcategories under that in case the Safety Manager needs to pull information by specific address, Manager, group of Managers, supervisor or group of supervisors. Would be helpful to understand what the pay code(s) cover as well as location codes. All safety managers should have ability switch to a supervisor view for training purposes as it is difficult to teach the supervisors how to use the system when you don’t see the same screens they do. FSO (Field Safety Observations) should have ability to pull completion information by state, address, multiple addresses and states and most important should be able to give percentage completion reports for all options. Reports should show the employees name, supervisors name, managers names, employees area of responsibility ie. (network tech, install tech, etc). Accident report outs need to be able to break down the information all the way down to specific supervisor and their location or multiple supervisors selected. Training Tracker reports need to give percentage completions with options to break down information all the way up to area VP and down to specific supervisor or selected group of multiple supervisors. I could go on and on. Bottom line is Gensuite is not user friendly, not reliable, limited to how you can use your data collected and help tickets take way to long to get a response on. Goals ate tied to many of this information so turn around on help tickets should be maximum of 48 hours.