belairdirect digital insurance

This app is way too harsh on how it grades me for my driving habits. I don’t recommend this app but am forced to use it by Belairdirect to have any chance of a discount. Furthermore, it does not take into account the safety features of my car which is a Nissan Qashqai. I use all the safety features including the radar distance detection which automatically slows the car when necessary in a controlled fashion. Yet this app often scores that as poor smoothness and deducts from my driving score. In other words, the app thinks it knows my car better than Nissan does. I generally only drive on weekends, stay at or below the speed limit, and almost never use my phone other than for Apple Maps navigation. And even then, I only look at the map occasionally as my wife generally does that as a passenger. Over the past 6 months, maybe 6 phone calls each lasting less than 2 minutes. Maybe this is due to the way the app interacts with Nissan Connect (I have a 2021 Nissan Qashqai)? In any case, it grades me much lower than I drive. And I have to review each driving segment individually which is very inconvenient to understand why it may be scoring me low.

This app has been incredibly frustrating using it with multiple members on our plan. Auto merit confuses me and my husband, and for some reason I can not access any of our plan information as a secondary user only my husband can access on his app. We have called Belair multiple times to try and get things straightened out, but the app remains useless for me other than to see my husbands drives in auto merit.

Wish I could do renewals on the app and provide financials for it. You still have to call which can be a pain depending on where in the world I am with my work.