ASIFlex Self Service

I have two claims I paid with a card transaction. I received notification I needed to submit documentation for the payments for two different providers. I can submit the statement for one but when I go to submit the statement picture for the second claim, the app replies 'thanks for submitting' but the details show for the first claim processed. I tried to leave the app and re-enter but no attempts to clear the app's bug was successful.

I’ve used this app for the last 3-4 years, and have found it easy to use. In one of the recent updates (it’s now DEC 2020, so maybe in AUG/SEPT?) the Date format changed in the claim form and it is not user friendly at all (it does NOT following a US date format, no longer has a calendar drop down pick-select option), and when you try to submit the form, and the date is the issue (ie, you entered it MMDDYYYY instead of YYYYMMDD), it doesn’t tell you that the date formatting is the issue. I also have had issues, like others have reported, where the claim page will not move on to the next page where I would upload the image of my receipt. I finally gave up and uploaded my claims through the website. Disappointing since the app, while basic and not flashy, had been working pretty well for so long. One additional recommendation: remove prior years once they are no longer eligible to submit claims under. It’s so annoying to have the app continue to default to those years when they are no longer valid.

I’ve used this app for a while now and it has worked perfectly. Something changed in January and now it is very rare that it will let me log in. I tried to submit a claim last night and was excited that I could log in. When I got to the supporting documentation portion, it froze and wouldn’t let me do anything else. I contacted ASI Flex and was told the problem is on my end, not theirs. Even after I have done everything suggested, it still has issues. Whatever update was done last year really honked it up. Before I used it this year, I would’ve given it 5 stars. Not anymore.