Airzone Cloud

The UI is very sluggish and constantly waits for “loading” indicators that block interaction, I have to log back in fairly frequently, and controls are often very difficult to find. One example: moving a minisplit from one group to another is hidden under “sort zones” in a submenu. Another example: setting a target temperature in a way that doesn’t switch from heat to AC the moment it goes 1 degree over the target required finding the unit by MAC address instead of name in a seemingly unrelated part of the app. Adding units is fiddly and unreliable; most recently I stood on a step ladder to hold my phone right next to the thing I was trying to add, isn’t Bluetooth supposed to have a 9 meter range not a 9 centimeter range? Error messages are often obtuse (why is the button for acknowledging an error labeled “agree”??) But, it does get the job done, and basic tasks are relatively convenient once you figure out setting things up the way you want them.

Getting a heat pump and being forced to switch to this app and UI over Ecobee feels like a punishment. The app is not only difficult to use but also unpolished. In the USA, numbers should use periods for decimals, not commas, and terms like “tariffs” are unfamiliar to most users here. It also doesn’t integrate with HomeKit, which is a major disappointment. Visually, the app is unpleasant, and it feels like no real effort was made to ensure it works well for consumers. It gives the impression of being a bare minimum viable product. This likely stems from Airzone primarily catering to HVAC businesses, which then impose this system on their customers. As a result, there seems to be little concern for the end-user experience or UI design. If a company recommends switching your system to Airzone and using this app, I’d strongly advise approaching it with skepticism. I very much hate paying to upgrade my system for the app based experience to feel like such a downgrade. Note to Airzone about your bad practice of sending generic replies about emailing support because your app is terrible: If you’re planning to respond with a generic answer asking me to contact support, don’t bother. I’ve already seen countless reviews that corroborate my experience. Write a real response explaining what you plan to do to make the app better. How are you going to address this? Are you going to send me a link to a better, more polished app with an improved UI? No, so explain here instead what you can help me with. Other folks would like to hear it too.

After 6 months of using the interface for Mitsubishi Heavy Industry and this app, I am very pleased with the results. So far I didn’t have any problem with it. I monitor my AC from every where, I travel a lot, so for me to be able to change the temperature, speed of the fan from a distance is essential. Well done job here on this app as well as the interface for the AC.